Brent Kratky
Chief
Experience Officer, Michael E. DeBakey VA Medical Center

Brent joined the
Michael E. DeBakey VA Medical Center (MEDVAMC) as Chief Experience Officer in August
2020.
In this recently established role,
he is responsible for improving both the Veteran and employee experience at the
MEDVAMC Medical Center campus and 10 community-based clinics across the greater
Houston area.
In this capacity, Brent
oversees the MEDVAMC patient advocates, Congressional correspondence, information
desk, Red Coat Ambassadors, and telephone operators.
The MEDVAMC serves 141,000 Veterans in southeast Texas, through an average
of 40,000 healthcare encounters every week.
The MEDVAMC hospital is classified as a “1A” facility, the highest
complexity level in the Veterans Health Administration, offering a full-range
of inpatient and outpatient services with state-of-the-art technology as well
as education and research. Through
affiliations with the Baylor College of Medicine and the University of Texas,
the MEDVAMC trains more than 180 residents annually, the largest program of its
kind in the VA. The MEDVAMC is a member
institution of the Texas Medical Center (TMC), the world's largest
concentration of non-profit hospital and health care organizations located in
Houston.
Prior to his selection as Chief Experience Officer, Brent served as Chief
of Staff at the VA Financial Services Center in Austin, Texas, providing accounting,
payroll, payment, travel and claims processing services on a fee-for-service
basis throughout the department. During
his 18-year tenure at the VA FSC, he led strategy and business operations growing
annual revenue from $30 million to over $600 million annually.
Brent graduated from the University of Texas at Austin with a degree in
Business Administration. He resides in
Magnolia, Texas with his wife, Jennifer, and their two children, Tara and
Theo.